Shipping Policy

Shipping Origin and Destinations

Kiln & Kind orders are shipped from China. We currently offer shipping to the United States, the United Kingdom, and Australia. Delivery availability for your address is confirmed at checkout.

Handmade Production and Order Processing

Our ceramics are entirely handmade in our family workshop. Each order requires time for production, quality checks, and careful packing before dispatch.

Orders are usually dispatched within 7 calendar days after payment is received. This preparation period is included in the overall delivery estimate below.

If your order experiences a dispatch delay, we will contact you using the contact details provided at checkout.

Shipping Charges

We offer the following standard shipping rates for supported delivery addresses:

• United States: Free standard shipping on orders of US$90 or more. Orders below US$90 are charged US$10 per order.

• United Kingdom: Free standard shipping on orders of £68 or more. Orders below £68 are charged £7.53 per order.

• Australia: Free standard shipping on orders of A$128 or more. Orders below A$128 are charged A$14 per order.

Free shipping thresholds apply to the merchandise subtotal after discounts, excluding taxes and shipping charges.

The amounts above are listed in US dollars (USD), British pounds (GBP), and Australian dollars (AUD), respectively. Your applicable shipping charge is displayed at checkout before payment.

Estimated Delivery Times

Our ceramics are handmade in our family workshop. Orders are usually dispatched within 7 calendar days after payment, allowing time for production, quality checks, and careful packing.

After dispatch, shipping typically takes 15–20 calendar days.

Please allow approximately 20–30 calendar days from placing your order to receiving it. This overall estimate includes both preparation and shipping. Calendar days include weekends.

Delivery times are estimates and may be affected by customs clearance, public holidays, and local carrier delays.

If you need your order for a specific date, please contact us at support@kilnandkind.com before ordering so we can help you check the timing.

Shipping Address

Please check that your delivery address and contact details are correct before placing your order.

If you notice an error, contact us promptly at support@kilnandkind.com. Address changes may not be possible once an order has been dispatched.

Damaged or Incorrect Items

If an item arrives damaged or you receive the wrong item, please email support@kilnandkind.com with your order number and, where available, photographs of the item and packaging.

If possible, keep the packaging while we review the issue. We will help arrange an appropriate resolution under our Return & Refund Policy and applicable consumer law.

Contact

For shipping enquiries, please contact:

Email: support@kilnandkind.com

Customer service hours: Monday–Saturday, 8 AM–11 PM Eastern Time (ET). Closed on Sundays.