Return & Refund Policy

Kiln & Kind is operated by YuYao Ceramics Co., Limited. If you have a question about a return, damaged item, or incorrect order, please contact support@kilnandkind.com.

Change-of-Mind Returns

For change-of-mind returns, please contact us within 7 days of receiving your order. This voluntary return window does not limit any longer cancellation period or other rights available under applicable consumer law.

Items returned under our voluntary policy should be unused, undamaged, and complete, with their original packaging where possible. Please pack ceramics securely to protect them during return shipping.

Customers are responsible for return shipping costs for change-of-mind returns. Returns are sent to China, and international postage may be substantial. Original delivery charges are not refundable for voluntary change-of-mind returns, except where required by law.

How to Request a Return

Email support@kilnandkind.com with:

• Your order number.

• The items you wish to return.

• Your reason for returning them, if you would like to share it.

We will provide return instructions. Please contact us before posting your parcel so we can help identify and process your return. This does not affect any statutory right to cancel your purchase.

Return Address

Recipient: Feng Yi
No. 8, Building 14, Longtian Xincun
Zhushan District, Jingdezhen
Jiangxi Province, 333000
China
Telephone: +86 17687986009

Our Hong Kong registered office is not our returns address. Please retain your proof of postage and any tracking information.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, contains an incorrect item, or develops a fault, please contact support@kilnandkind.com as soon as reasonably possible.

Include your order number and, where available, photographs of the item and packaging to help us assess the issue.

We will work with you to arrange an appropriate solution, taking your preference for a refund or replacement into account and respecting your legal rights. Replacement availability may depend on stock.

Where a return is required because an item is confirmed to be faulty, damaged on arrival, or incorrectly supplied, we will arrange or cover reasonable return shipping costs. Please contact us for instructions before incurring these costs.

The 7-day change-of-mind window does not limit claims concerning faulty, damaged, or incorrectly supplied goods.

Refunds

We will notify you after assessing your return or claim. Approved refunds will be issued to the original payment method.

Your bank or payment provider may require additional processing time before the funds appear in your account. Any applicable statutory refund deadlines will be respected.

United Kingdom Customers

For eligible online purchases, you may cancel without giving a reason by notifying us within 14 days after receiving your goods. You then have a further 14 days to send them back.

You may inspect goods as you would in a shop. We may make a lawful deduction for diminished value caused by handling beyond what is necessary to establish their nature, characteristics, and functioning.

For cancellation of an entire eligible order, we will refund the standard outbound delivery charge. If you selected an upgraded delivery service, the additional amount paid above standard delivery is not refundable.

You are responsible for the direct cost of change-of-mind return shipping to China.

Cancellation refunds will be made without undue delay and within 14 days after we receive the goods back or receive evidence that you have sent them back, whichever is earlier.

Australian Customers

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Your Legal Rights

Nothing in this policy excludes or restricts rights or remedies that cannot lawfully be excluded under applicable consumer law.

Contact

YuYao Ceramics Co., Limited
Trading as Kiln & Kind

Email: support@kilnandkind.com

Customer service hours: Monday–Saturday, 8 AM–11 PM Eastern Time (ET). Closed on Sundays.