Kiln And Kind

Our ceramics are handmade in our family workshop. Orders are usually dispatched within 7 calendar days after payment, allowing time for production, quality checks, and careful packing.

After dispatch, shipping typically takes 15–20 calendar days.

Please allow approximately 20–30 calendar days from placing your order to receiving it. This overall estimate includes both preparation and shipping. Calendar days include weekends.

Delivery times are estimates and may be affected by customs clearance, public holidays, and local carrier delays.

Standard shipping is free on orders of US$90 or more after discounts, excluding taxes and shipping charges. For orders below US$90, shipping costs US$10 per order — approximately £7.56 GBP or A$14.31 AUD.

Currency conversions are approximate; your applicable shipping charge is shown at checkout.

Need your order for a special occasion? Please contact us at support@kilnandkind.com before ordering so we can help you check the timing.

We carefully pack every order to help protect your ceramics during shipping.

If an item arrives damaged, please email support@kilnandkind.com with your order number and clear photos of the item and packaging. If possible, keep the packaging while we review the issue.

We’ll help you with the next steps and an appropriate resolution under our Return & Refund Policy.

You can request a change-of-mind return within 7 days of receiving your order, subject to our Return & Refund Policy.

To get started, email support@kilnandkind.com with your order number before sending your items back.

For UK orders covered by the statutory cancellation right, you have 14 days after delivery to notify us that you wish to cancel, followed by another 14 days to return the items.

This policy does not affect your statutory rights, including your rights if an item is faulty or damaged.

Care requirements can vary by product and finish. Please check the individual product description for microwave and dishwasher suitability, along with any specific care instructions.

If you’re unsure about a particular piece, email support@kilnandkind.com before use. We’ll be happy to help you care for it.

Yes. Our ceramics are handmade in our family’s workshop in Jingdezhen, China, continuing a craft passed down through three generations.

From my grandfather to my father, and now to me, ceramics have always been part of our family’s everyday life. I personally mix the glazes and inspect the appearance of every piece before it is carefully packed for its journey to your home.

Discover more in Our Story.

Because our ceramics are handmade, slight variations in glaze colour, texture, and shape are natural. These small differences give each piece its own character.

Colours may also appear slightly different depending on your screen settings. Please review the product photos and listed dimensions before ordering.

If you have questions about a finish or size, contact us at support@kilnandkind.com. We’re happy to help you choose.